FAQs for CPNMD Customers

Welcome to Parker Water & Sanitation District! We’re looking forward to serving your community and are working toward a smooth transition of services. Below are some Frequently Asked Questions to help you prepare for the transition. 

We will keep this FAQ updated over time as new information becomes available. For specific questions, please contact us directly and we will be happy to assist you.
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What happens after the inclusion is finalized?

Castle Pines North Metro District will continue normal operations until January 3, 2022 (Day 1), at which point PWSD will take over operations pursuant to the terms of the inclusion agreement. 

Effective Day 1, CPNMD customers will officially become part of PWSD’s overall customer base. You will receive the same level of service that PWSD provides to all of its customers and will pay the same rates and fees.  

  • PWSD will take over all of CPNMD’s assets on Day 1, including the wells, the water treatment plant, the distribution system, fleet vehicles, water rights, and CPNMD's 1500 acre feet of storage at Rueter-Hess Reservoir.
    PWSD does not own or bear responsibility for these assets or CPNMD's operations until that time. 
  • Immediately following Day 1,the two systems will operate individually under PWSD while the infrastructure (pipeline and pumps) needed to interconnect the two systems is constructed.  

TBD 2025 – Interconnection of all infrastructure between the two systems is completed.

What is PWSD’s billing schedule?

We bill on a monthly basis. Additional information is available on our Pay My Bill page. 

What is PWSD’s rates and fees structure? 

You can visit our Understanding My Bill page to view our rates and fees and to calculate your estimated residential monthly water bill.

How do I pay my bill after Jan. 3rd, 2022?

The final details are still being worked out, but we anticipate that your January 2022 bill will be issued by CPNMD and you should plan on paying it as you always have. Your February 2022 bill will be issued by PWSD and you can learn more our payment options online.

What about CPNMD’s contract with Hidden Pointe?

PWSD will continue to honor the contract with the Hidden Pointe customers currently being served by CPNMD. Your current rate differential will remain the same but you will be under PWSD’s rates. Most Hidden Pointe bills (approximately 81%) will see a decrease based the current 2020 rate structures under the plan. You will receive the same level of service that PWSD provides to all of its customers.

How does this affect the rest of the City of Castle Pines?

PWSD already serves a portion of the City of Castle Pines. By incorporating Castle Pines North Metropolitan District, PWSD will officially be serving the majority of the city.

When will the AMI installation begin? How long will it take?

Depending on age and functionality, some meters will only need to be re-programed, while others will need to be replaced with Advanced Metering Infrastructure (AMI). AMI work will begin as soon as possible after Day 1. The timeline for completion depends on various factors, but it will likely be completed within 12-18 months after Day 1.

Where can I find more info on PWSD’s water quality; how does it compare to CPNMD’s?

 PWSD is in full compliance with all regulatory requirements and our most-recent Consumer Confidence Report is available online.   

Until the systems are interconnected, CPNMD customers will continue to receive the same water they rely on today. Once the systems are interconnected, which we anticipate will happen sometime between 2024 and 2026, water between the two systems will flow back and forth as needed.  

  • From October 1st through April 30th of each year, CPNMD customers will continue relying on the water in Chatfield Reservoir that travels through the Centennial water-treatment system, through CPNMD's existing interconnect pipeline, and into CPNMD's water-distribution system and homes; and  
  • From May 1st through September 30th of each year, CPNMD customers will continue relying on deep-water wells in the Denver Basin Aquifer System. 
  • PWSD has multiple water sources in its portfolio including the Water Infrastructure & Supply Efficiency (WISE) partnership, Cherry Creek, Newlin Gulch, and the Denver Basin Aquifer. How and when PWSD will pull from those sources will depend on multiple factors, including season, daily water demand, and drought conditions.  

PWSD treats its water in various ways depending on the source. Groundwater from the Denver Basin Aquifer meets primary drinking water standards when pulled from the ground. However, PWSD treats aquifer water for iron and manganese and applies a disinfectant before sending it through PWSD’s distribution system. PWSD is in the process of installing filters in most of our well houses, a project scheduled for completion in 2026. The new filters will address the slightly discolored water PWSD's system sometimes experiences when naturally occurring iron in the water oxidizes and develops a subtle reddish hue. Though the discoloration is temporary and does not affect drinking water's safety, PWSD is addressing the aesthetic issue on behalf of its customers.  

PWSD stores its Cherry Creek and Newlin Gulch surface water in Rueter-Hess Reservoir. PWSD purifies water from both sources at its Rueter-Hess Water Purification Facility, a state-of-the-art plant using ceramic membrane filters. PWSD also receives treated surface water from the City of Aurora under the WISE partnership. 

Why will it take multiple years to interconnect the systems? 

Interconnecting the two systems is a fairly complex process that will include tunneling under I-25. Because of the complexity of the process, it will take 3-5 years to complete. 

How does PWSD intend to get to 75% renewable water? 

PWSD plans to achieve our 75% renewable goal through a combination of use of our water rights on the Cherry Creek, WISE water, re-captured water, and use of water rights that we own in northeastern Colorado.  

You can view our long-term water supply plan for additional details.